Help
Stuck setting up RadioTiker?
Use this page when the installer, service connection, first scan, player, or broadcast window does not behave the way you expected.
Alpha supportSend details
Include your station handle, operating system, and the exact step where you stopped.
First checks
Before you send.
01Installer
Use the personalized file from your dashboard, keep the filename unchanged, and run it on the station computer.
02Service
Return to onboarding and use Check service after the installer finishes and the music folder is selected.
03Scan
Start the first scan and leave the station computer awake while tracks begin uploading.
Contact
Send a help request.
This sends an email to RadioTiker support. We use the CAPTCHA check to keep the form usable during alpha without opening it to automated spam.